01Responsibilities
Customer Relationship Management: Own the AI employee customer relationship for the lifetime of the customer Monitor new sale events and work with customers to complete the setupConduct initial setup tasks, which include: Setting up Voice AI and Conversation AI agents for their account Configuring Reviews AI and Content AI Creating supporting custom fields, calendars, and workflows required to support the AI agentsOnboarding and Support: Provide exceptional support to clients, troubleshooting and resolving technical and setup issues during onboarding Work closely with developers, testers, and product teams to ensure smooth deployment of AI features and updates Gather user feedback and take appropriate actions to ensure user satisfactionCompliance and Updates: Stay up-to-date with the latest industry guidelines and best practices related to AI tool usage, and ensure compliance Provide regular reports on product updates, user feedback, and usage metrics to the management teamCollaboration and Continuous Improvement: Act as a bridge between clients and internal teams, ensuring seamless communication and alignment Assist in the development of support documentation and training materials for AI products Identify opportunities to improve onboarding processes and user experience
02Requirements
Bachelors degree in computer science, IT, or a related field Experience managing customer accounts and deployments, preferably with AI tools Strong proficiency with task management tools, dashboards, and troubleshooting prompt issues Familiarity with open AI and prompting Excellent communication and interpersonal skills Proficiency in data entry and coordination of data across multiple systems, including Google Sheets Ability to work in a fast-paced and dynamic environment Strong attention to detail and problem-solving skills Proven ability to work independently as well as in a teamWhy Join Us At HighLevel, you will work in a dynamic environment where innovation drives customer success. This role offers the opportunity to manage cutting-edge AI tools, foster meaningful client relationships, and contribute to the transformative power of AI in business operations.If you have a passion for providing exceptional support and building long-lasting customer relationships, we encourage you to apply for this exciting opportunity as an AI Employee Account Specialist.EEO Statement:At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. .
