01Requirements
2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
Strong communication skills
Customer-first mindset
Ability to manage multiple onboarding projects at once, with strong organization and follow-through
Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
Experience with KPIs, including Time to Live and Time to Onboarding Complete
Experience with a CRM such as Hubspot, Salesforce, etc
Experience onboarding and training on multiple products or modules
Nice-to-Have:
Experience with templated content platforms, CMS tools, or WYSIWYG editing
Exposure to scheduling or CRM tools
Comfort with technical troubleshooting or support escalation workflows
Experience with a high-volume environment and short onboarding cycles.
Experience onboarding low-tech customers
Benefits:
100% remote work environment
Medical, Dental and Vision insurance within 30 days
100% employer-paid medical insurance
Equity package
Flexible PTO with 15 days minimum
Generous Parental Leave
FSA and HSA options
401(k)
Growth & Wellness Stipend
WFH Equipment
Chance to work with the latest technology
A collaborative, high ownership culture
Opportunities for development and career growth
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