01Overview
Job Description:
As part of the Onsite Support Engineer (L1), the candidate is expected to support the Network Troubleshooting & server diagnostics.
Manage the live system and onsite client on day to day support activity.
Make sure the SLA are met with the high standard delivery and proper RCA.
Regular briefing with clients and backend team on problem understanding and resolution.
Overall incident management activities with dashboard, Traceability and incident resolution.
Owning and responsibility for project support with SLA.
SKILLS REQUIREMENTS:
Strong Knowledge of SQL.
Basic Knowledge of Network troubleshooting.
Basic Knowledge of Servers diagnostics.
QUALIFICATIONS: BE/B Tech, BCA/MCA
Experience requires 3+ Years in SQL server
Working Days & Shift: 6 days working & Rotation shift .
