01Overview
JD for Customer support role -
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolProvide recruitment support to candidates (fresh applicants, rehire) as per defined processesWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the
GDPR guideline
Place outbound calls to customers when required in line with Client / CompanyguidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targets
Working days : 5days (Rotational Weekoff)
WFO/WFH : Work from office
Shift : US Shift, (Shift will be in any of US time zones.
Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Location Bangalore
Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)
Interview mode - F2F interview
Interested candidates can share their cv at arpita.mandal@teamlease.com .
