- Respond to customer queries via email and chat.
- Process customer requests accurately and within defined timelines.
- Maintain accurate records of customer interactions.
- Resolve customer issues while ensuring high levels of customer satisfaction.
- Follow company policies and quality standards.
- Collaborate with internal teams to resolve complex issues.
- Meet daily productivity and quality targets.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong listening and problem-solving abilities.
- Ability to handle customers calmly and professionally.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts/night shifts if required.
- Team player with a positive attitude.
Eligibility Criteria
- Undergraduate or Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Prior experience in BPO, customer service, or voice process is an added advantage.
Salary & Benefits
- Attractive salary package
- Incentives and performance bonuses
- Cab facility (if applicable)
- Training and career growth opportunities
- Health insurance and other company benefits
Call and book an appointment!
Rani: 7892474397
Rivera Manpower services. .
02What you'll need
Experience
0 to 4 Yrs
Employment Type
Full time
Programming languages
written communicationverbal communicationcustomer serviceproblemsolvingcomputer knowledgetyping skills
