01Responsibilities
Prepare daily and monthly MIS reports for investigation cases
Track key metrics: TAT, SLA, productivity, fraud identified
Maintain and update data in Excel / CRM (Salesforce)
Create dashboards and trackers
Automate routine reports where possible
Coordinate with investigation team for data and updates
Support case allocation and monitor pending cases
Share reports with internal team and insurers
Ensure data accuracy and handle audit requirements
Skills & Qualifications:
2+ years of MIS / data experience
Strong knowledge on excel, Advance PPT , Microsoft office tools advance skills
Understanding of health insurance / claims process
Strong analytical and coordination skills
Basic understanding of CRM systems like SFDC would be preferable
Working knowledge of SQL / Power BI preferred would be preferable
Work from Office - Mandate .
