Route Leader

Department: Operations
Industry: Cash Management / Cash Logistics / ATM Services
Location: Gangtok / Mehsana / Coimbatore

Job Objective

Responsible for planning, preparing, and allocating resources for route operations to ensure smooth service delivery, operational efficiency, and consistent fulfillment of customer SLAs.

Company Details

As an end-to-end cash management services provider, we offer ATM cash management and retail cash management services tailored to the needs of financial institutions and retailers. Our solutions help clients manage their day-to-day cash requirements in a seamless and efficient manner.

Our guiding principles revolve around a dual commitment to safety and business ethics, with a holistic approach to mitigating risks and ensuring the well-being of individuals, assets, and operations while fostering a culture of integrity and ethical conduct.

Key Responsibilities

Strategic Responsibilities

• Ensure preparation of daily route sheets and effective route prioritization for operations.

• Optimize route planning and resource allocation to ensure timely and efficient service delivery.

Operational Responsibilities

• Prepare daily indents for handover to ATM/CIT operators for route operations.

• Prepare, allocate, and replace operational resources for withdrawal and dispatch routes.

• Allocate Android devices to custodians and ensure proper usage.

• Monitor loading performance in coordination with the Reports team.

• Share end-of-day customer reports with the respective bank.

• Manage escalations related to ATM and CIT operations and coordinate with FLM Coordinators for timely issue resolution.

• Support the Reconciliation team by responding to internal reconciliation-related queries.

• Check and validate the daily route plan at the end of the day.

• Conduct route debriefing with ATM/CIT operators and review operational performance.

• Ensure proper cash processing during night-duty operations.

• Monitor CBR submissions and ensure timely compliance.

• Monitor skip-loading reports and take corrective action wherever required.

• Prepare monthly Operations MIS for assigned routes.

• Assist the Branch Manager in preparing feasibility reports for new operations.

• Coordinate with bank/MSP officials during external audits.

• Coordinate with CVOs for internal audits and ensure required operational documentation and support.

Financial Responsibilities

• Manage petty cash related to route operations.

• Coordinate with the Accounts team for proper accounting, reconciliation, and settlement of operational expenses.

People Management

• Lead and manage a team of ATM/CIT Operators.

• Coach, guide, and motivate team members to consistently achieve operational and customer-service objectives.

• Monitor team performance, discipline, productivity, and adherence to operational processes.

• Ensure adequate manpower availability for daily route operations.

Preferred Candidate Background

Candidates with experience in Cash Management Services, Cash Logistics, ATM Operations, CIT Operations, Banking Operations, or related BFSI operations will be preferred.

Experience in managing ATM/CIT routes, cash movement, route planning, manpower/resource allocation, SLA-driven operations, and bank coordination will be an added advantage.

How to Apply

Interested candidates can share their updated resume through:

WhatsApp: 92255441
Email: priya.vvinayakassociates@gmail.com

Best Regards,
Priya HR Recruiter
vvinayak Associates