01Key Responsibilities
- work allocation to the respective persons
- Handling inbound/outbound calls, emails, and chat support for customer queries.
- Resolving customer issues, complaints, and providing updates.
- Maintaining databases, records, and reports.
- Administrative Duties: Maintaining detailed client records, updating databases, processing orders, and preparing satisfaction reports.
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Collaboration: Working with internal teams to ensure seamless service delivery and, in some cases, contributing to team training. .