01Key Responsibilities
Process Coordination & Support:
Partner with functional teams to document processes and support standardization efforts across SSC functionsAssist in identifying process inefficiencies, workflow gaps, and operational improvement opportunitiesSupport initiatives related to scaling, transitions, governance, workforce planning, and service delivery
KPI & Operational Reporting:
Develop, maintain, and continuously improve KPI reporting across SSC functions, including productivity, utilization, quality, volume, turnaround time, and operational performance metricsConsolidate operational data across functions into structured reporting and summariesAnalyze trends, identify performance gaps, and proactively flag operational risks, bottlenecks, or areas requiring management attentionSupport development of dashboards, trackers, and reporting frameworks to improve operational visibility across the SSC Stakeholder Coordination:
Coordinate with SSC functional leaders, regional stakeholders, and global teams to support reporting, operational initiatives, and issue resolutionHelp drive accountability and follow-through across operational work streamsSuport cross-functional communication and alignment across teams operating in multiple regions and time zones
Requirements
Required Qualifications:
35 years of experience in operations, shared services, or similar analytical rolesBachelors degree in Business, Finance, or related fieldStrong organizational, problem-solving, and analytical capabilitiesAdvanced proficiency in Microsoft Excel and PowerPointStrong written and verbal communication skillsAbility to organize and synthesize data into clear and actionable reportingAbility to work independently in fast-paced and evolving environmentsStrong attention to detail and organizational skillsExperience coordinating projects, initiatives, or cross-functional work streams preferred
