Job Description Operations Coordinator

Job Title

Operations Coordinator

Department

Operations

Location

Noida

Job Type

Full-Time

Job Summary

The Operations Coordinator will be responsible for planning, coordinating, monitoring, and reporting investigation cases. The role involves case mapping, team coordination, desktop research, quality control, report preparation, training, and performance support.

Key Responsibilities

1. Planning & Preparation

• Conduct desktop/database research to collect case-related information.
• Prepare case mapping and understand resource requirements.
• Develop a Plan of Action (POA) in coordination with the Case TL.

2. Investigation & Coordination

• Allocate tasks to team members and monitor case progress.
• Conduct regular desktop research as cases progress.
• Coordinate with TLs to ensure timely completion of assignments.
• Ensure investigation activities follow the Investigation SOP.

3. Reporting & Quality Control

• Review the quality and completeness of inputs submitted by TLs.
• Assist in drafting investigation reports.
• Ensure final reports are submitted to clients within the stipulated timeline.
• Maintain proper case records and updates.

4. Training & Development

• Identify training requirements in coordination with TLs.
• Finalise training topics and prepare training modules.
• Organise training sessions for the ground/field team.
• Maintain training records and reports.

5. Performance & Appraisal

• Support the annual appraisal process for the Operations Team.
• Coordinate performance feedback with TLs.
• Identify skill gaps and recommend development areas.

Required Skills

• Strong coordination, communication, and follow-up skills.
• Good desktop research and analytical abilities.
• Good report writing and documentation skills.
• Ability to manage multiple cases and meet deadlines.
• Proficiency in MS Excel and MS Word.
• Attention to detail and ability to maintain confidentiality.

Qualification & Experience

• Graduate in any relevant discipline.
• 1-3 years of experience in operations, investigation support, research, field operations, or case management.
• Freshers with strong analytical and coordination skills may also be considered.