01Responsibilities
Inbound Operations Management
Ensure strict adherence to defined inbound operational workflows and Standard Operating Procedures (SOPs). Monitor daily in-scan and out-scan activities, ensuring accurate processing and documentation. Review pre-alerts and coordinate load arrival schedules to optimize delivery planning. Ensure timely and safe delivery of shipments to customers while minimizing undelivered shipments and RTOs. Exception Handling and Process Compliance
Identify and resolve all exception cases in coordination with Hubs, Origins, and Customer Service teams. Follow up on non-delivery exceptions and update delivery instructions as needed. Ensure accurate and timely closure of exception cases and compliance with service standards. Staff Supervision and Productivity
Conduct daily briefings and communicate operational updates and route changes. Supervise and manage PDA and full-time delivery staff to ensure timely handover of delivery sheets and proper OTM machine allocation. Track and enhance operational productivity through performance monitoring and resource optimization. Security, Safety, and Audit Compliance
Ensure secure handling of all inbound shipments and report damages promptly. Coordinate with the Security team to manage any shipment-related security exceptions. Conduct regular delivery and documentation audits to ensure accuracy and compliance. Financial and Cash Management
Monitor daily vehicle logs, fuel expenses, and ensure timely reimbursements. Cross-verify COD collections against delivery sheets and ensure prompt submission to the branch cashier. Training, Development, and Team Engagement
Facilitate onboarding and training for staff and PDAs in line with centrally designed training programs. Maintain optimal staffing levels and manage attrition through proactive engagement and performance feedback. MIS and Reporting
Generate and maintain operational reports, service center MIS, and performance dashboards for review and analysis.
Qualifications & Experience:
Education:
Graduate in any discipline (preferably in Logistics, Supply Chain Management, or Business Administration). Postgraduate/Certification in Logistics or Operations Management will be an added advantage.
Experience:
Minimum 24 years of experience in logistics, courier, e-commerce, or supply chain operations. Prior experience in inbound logistics, last-mile delivery, or service center operations is essential. Proven track record of managing teams, handling exception management, and ensuring service compliance in a fast-paced environment. Experience in managing field staff, route planning, pickup scheduling, and handling .
