Operational Excellence Analyst Remote

Process Optimization & Execution Analyze, design, and continuously improve operational processes to enhance efficiency, scalability, and effectiveness Identify process gaps, risks, and inefficiencies and drive remediation initiatives Establish and monitor KPIs and SLAs to ensure performance meets business objectives Systems & Technology Enablement Partner with technology teams to support system implementations, enhancements, integrations and deployments. Administer and optimize key mortgage operational systems Ensure systems are aligned with evolving business needs and regulatory requirements Data & Business Analytics Analyze business, system, and operational data to generate insights and support decision-making Translate data into actionable recommendations that drive productivity, quality, and performance Cross-Functional & Vendor Collaboration Act as a liaison across various internal departments and external vendors and partners Support vendor selection, onboarding, and implementation activities Ensure alignment across stakeholders during process and system changes Operational Governance Assist in documenting processes, procedures, and system configurations Contribute to audit readiness, risk mitigation, and regulatory compliance Qualifications Bachelors degree preferred 2+ years of experience in financial services, mortgage operations, or a related environment Strong analytical and quantitative skills with proficiency in data analysis and interpretation Understanding of operational processes, system workflows, and structured process improvement methodologies Core Competencies Process Design & Optimization: Strong ability to break down and improve complex workflows Analytical Thinking: Data-driven approach to problem-solving and decision-making Systems Orientation: Comfortable working across multiple platforms and tools Execution Discipline: Ability to manage initiatives from concept through implementation Collaboration & Communication: Effective at building partnerships across technical and business teams Attention to Detail: High level of accuracy in managing complex processes and systems Reporting Structure This role reports to the Operational Excellence Manager. Why This Role Matters This .