Operations Engineer

Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including File Services Administer Linux servers (RHEL 6/7/8/9/10) including installation, configuration, package management (YUM/DNF/APT), and OS hardening Develop and maintain Ansible playbooks, roles, and inventories for automated provisioning, configuration management, and patching across Windows and Linux Manage Windows patch cycles using WSUS and Linux patching via Red Hat Satellite or native package managers, coordinated through Ansible Configure and manage user accounts, SSH key management Monitor system health, performance metrics (CPU, memory, disk, network) and respond to alerts across Windows and Linux environments Manage storage configuration, LVM, NFS/CIFS mounts, and file system management across multi-OS environments Maintain Ansible Automation Platform (AAP): manage job templates, credentials, projects, and scheduled automation runs Support application teams with server builds, configuration changes & OS-level troubleshooting Develop and maintain Ansible roles that enforce consistent configuration baselines across both Windows and Linux fleets Maintain system runbooks, Ansible repository documentation, patching schedules, and configuration management records Enterprise Tools & Platforms: Windows Server: WSUS, Windows Admin Center, PowerShell, Windows Event Viewer Linux: RHEL, YUM / DNF / APT, systemd, SELinux / AppArmor, LVM, OpenSSH, cron Ansible: Ansible Core, Ansible Automation Platform (AAP) Roles, Playbooks, Inventory Patch Management: WSUS, Azure Update Manager, Red Hat Satellite, Ansible patch playbooks Monitoring: Splunk Automation: Ansible, Bash / Shell, PowerShell, Python, Git (version control for playbooks) ITSM: ServiceNow Backup: Networker, AWS Backup SLA / KPI Ownership: Ensure adherence to SLA/KPI commitments across Windows Server, Linux, and Ansible automation platforms Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all infrastructure incidents Monitor system uptime, patch compliance rates, Ansible job success rates, and performance baselines Publish service performance reports and contribute to monthly service review decks Client Facing

Participate in war room calls during major platform incidents across Windows and Linux environments Handle escalation matrix and maintain clear communication with application, development, and business stakeholders Provide timely status updates during incidents, patching windows, and server build events Participate in governance, service review, CAB, and capacity planning meetings Coordinate with Red Hat Support and Microsoft Premier Support for critical OS-level issue resolution Professional & Technical Skills: Strong communication and stakeholder management skills in a client-facing environment Ability to handle critical multi-OS infrastructure incidents and coordinate escalations under pressure Flexible to work in a hybrid on-call or 24/7 rotation model as required Strong analytical mindset with experience troubleshooting across Windows and Linux environments simultaneously Willingness to continuously develop Ansible automation skills and drive infrastructure-as-code adoption Microsoft Windows Server (2012/2016/2019/2022/2025), Linux (RHEL 6/7/8/9/10), Ansible (Automation & Configuration Management), Hybrid Infrastructure Operations, Bash / Shell Scripting, PowerShell 3 to 5 years of total experience in system administration across Windows Server and Linux in a hybrid environment Handson experience writing Ansible playbooks for both Windows (WinRM) and Linux (SSH) node management Working knowledge of Windows Server administration including Group Policy, DNS, DHCP, and patch management Practical Linux administration experience including SELinux, LVM, networking, and systemd service management Familiarity with Ansible Automation Platform (AAP) or AWX for centralized automation job management Exposure to cloud platforms (AWS or Azure) for managing hybrid Windows and Linux workloads is a plus Red Hat Certified System Administrator (RHCSA) preferred Red Hat Certified Engineer (RHCE) or Ansible Automation Specialist a strong plus Additional Information: Bachelor's degree in Computer Science .