Operations Executive - Retail Medical (Kochi)

Job Description Operations Executive (Retail Medical Team) About Insurance Market.ae Insurance Market.ae (part of the Alfred Group) is the UAEs leading digital insurance platform, revolutionizing how customers compare, buy, and manage their insurance. With over two decades of experience and a customer-first approach, we combine human expertise with cutting-edge technology to simplify the insurance experience. Our team of licensed advisors and operations professionals support thousands of clients daily in finding the best coverage across top insurers in the region. Role Overview The Operations Executive will be part of the Retail Medical Team, providing vital support to the Medical Insurance Sales Advisors. The role involves preparing accurate and competitive quotations, coordinating with insurance providers, maintaining data accuracy, and ensuring timely delivery of quotes to facilitate sales closures. The position requires a detail-oriented professional with excellent coordination and analytical skills, capable of managing multiple quotation requests efficiently while maintaining quality and compliance. Key Responsibilities - Prepare, review, and submit medical insurance quotations using insurer portals and CRM systems. - Coordinate closely with Sales Advisors to understand quotation requirements and ensure accuracy. - Compare plan benefits, pricing, and underwriting requirements across insurers to identify the best options. - Ensure timely turnaround of quotations to meet SLAs and support sales productivity. - Maintain detailed quotation logs, reports, and data accuracy within internal systems. - Follow up with insurers and advisors on pending quotations, revisions, or clarifications. - Assist in identifying process gaps and suggest improvements for operational efficiency. - Support the team with ad-hoc administrative or analytical tasks as required. Skills and Competencies - Strong analytical and numerical ability with attention to detail. - Excellent organizational and time management skills. - Proficiency in MS Excel, CRM tools, and insurer portals. - Effective communication and teamwork skills. - Ability to handle pressure and manage multiple requests simultaneously. - Customer-focused attitude with a commitment to accuracy and quality. Qualifications and Experience - Bachelors degree in Business, Commerce, or related field preferred. - 13 years of experience in medical insurance operations, underwriting support, or quotation handling. - Familiarity with major insurer portals and UAE medical insurance products is an advantage. - Fresh graduates with strong analytical skills and learning mindset may also be considered. What We Offer - Market-competitive salary with performance-based incentives. - Comprehensive training on insurer systems, CRM, and medical insurance processes. - Dynamic, collaborative, and growth-oriented work environment. - Opportunities for career advancement within the Alfred Group. .