01Responsibilities
- Create a streamline process for technicians and delivery partners; to ensure on time delivery and installation.
- Optimize the existing process to the benchmark levels to meet the rapidly changing business workplace.
- Build and refine performance management tools to improve quality of the technicians and the delivery partners.
- Create workforce engagement programs to recognize top performers and motivate the team of technicians and the delivery partners.
- Develop, implement and review operational policies and procedures Work with senior stakeholders Communicate with our customers if needed.
- Excellent verbal and written communication skills; the ability to call, connect and interact in English, Kannada and Hindi.
- Able to multitask, prioritize .
