01Overview
Job OverviewJoin a prominent BPO firm as an Operations Manager responsible for leading daily workflows, ensuring compliance with key performance indicators (KPIs), and managing operational processes efficiently. This role demands driving team performance, planning resources effectively, and continuously enhancing processes while handling escalations and maintaining clear communication with stakeholders.
Key ResponsibilitiesOversee and lead daily operational activities to meet compliance and KPI standards.Manage team performance through effective leadership and coaching.Plan and allocate resources to optimize workflow.Identify opportunities for continuous process improvements.Handle escalations promptly to resolve issues.Communicate regularly with stakeholders to ensure alignment and progress visibility.Candidate ProfileMinimum 5 years experience in operations management, particularly within BPO environments.Exposure to Google products is required.Strong expertise in managing KPIs and analyzing performance metrics.Demonstrated ability in team leadership and process optimization.Excellent communication skills and aptitude for coaching team members.
ResponsibilitiesLead and manage day-to-day BPO operational workflows ensuring KPI and compliance adherence.Drive team productivity and performance through leadership and development.Coordinate resource planning to meet operational demands efficiently.Implement continuous improvements to optimize operational processes.Address escalations and maintain transparent communication with all stakeholders.
RequirementsOver 5 years of operations experience in BPO settings with familiarity with Google products.Effective KPI management and ability to analyze performance data.Strong leadership qualities and experience in coaching teams.Excellent communication skills to liaise with internal and external stakeholders. .
