01Responsibilities
Analytical skills to deep dive on customer complaints and identify the process gaps and area of opportunities.
Six Sigma GB, BB / PMP certified and able to manage multiple projects driving product and process enhancements.
Seasoned individual in retail asset business and has work experience in Banks / NBFCs.
Needs an understanding of the loan servicing elements and overall loan journeys.
Goal oriented individual who can conduct process mapping for new and existing business processes to meet operational effectiveness goal and customer satisfaction
Driving customer experience, FCR, SQCs and reduction in TAT by resolving existing process / system issues.
Efficient in preparing PPT for SMT and lead all periodic SMT reviews and workshops
Preparing SOPs and knowledge documents for the customer service team to achieve FCR, reduction in TAT and STP processes .
