01Key Responsibilities
- Manage the daily team activities and ensure daily operations run smoothly.
- Client/Customer/People Management
- Drive Sales oriented approach on the floor
- Proper manpower planning ensuring PnL numbers are met
- Utilization reporting, analytics and support
- Evaluation of operational practices and procedures
- Provide direction to staff, ensure resolution of problems
- Provide expertise and leadership in assigned functional area
- Ensure customer delivery, revenue and employee metrics are met
- Manage all client interaction and communication, should front end the relationship with the client
- Regular 1 to 1 with AM/DM and skip level with Agents
- Manage & control attrition keeping it to the minimum and plan for timely back fills
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work
- Provide inputs and assistance to senior management in planning, implementation and evaluation to existing operations, systems and procedures
Key Skills and knowledge:
- Exposure to BFSI vertical and in outbound sales process
- Proficiency in dialer - knowledge and implementation
- Robust communication and interpersonal skills
- Flexible, adaptable and demonstrate teamwork skills
- Strong analytical and reasoning skills
- Ability to learn quickly
- Strong organizational skills, able to multitask effectively
- Proficient in MS Office
- Working knowledge of budgeting, cost estimating, capacity utilization
- Leadership Skills, Analytical Skills, Good people management skills, Presentation skills
- Ability to make quick and reliable decisions
- Ability to multi task, Planning and project management skills
- Strong Interpersonal Skills and ability to interact effectively with stakeholders
- Result orientation, Process Oriented, Ability to handle stress, Ability to motivate others
- Previous Back office experience along with experience of working out of client location- highly desirable
- Should be an expert in managing delivery
E ducation: -
Graduate's in any field can apply
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Benefits of working as a Operations Manager I in Mumbai:
Excellent benefits
Company offers career progression opportunities
Attractive package .
