01Overview
Must Have:
Experience with requirement gathering, analysis
Write use cases, user stories and baseline documents such as BRD, functional specifications
Expert with customer interaction, well versed with demos/show and tell sessions
Test scripts review, test scenario identification. Involvement in UAT
Experience with end to end processes and process modelling, improvement, design user experience
Knowledge of CRM processes
Salesforce Admin knowledge, should know configure or customize
Knowledge of Salesforce offerings Marketing Cloud, Sales Cloud, Service Cloud, Communities
Nice to have
Full Salesforce lifecycle implementation (2-3)
Lightning, Field Service, Visualforce, Apex experience is a plus
Data Management exposure
Implementation experience using agile methodology .