01Overview
Job reputed company reputed company regular, reliable, and reputed company attendance for scheduled shifts Assist in escalation support for any reputed company, radiologist or OC questions/issues reputed company operational and technical support for customized reputed company workflow solutions including Program Support clients Monitor workflows for clients using HL7 messaging Assist in generating daily/nightly reports reputed company fill in and back up duties to the PS and PCS teams as needed reputed company fill in and back up duties OS team reputed company in shortage or absence reputed company assistance or coordination with the technical support team as needed reputed company white-glove support to high profile clients Escalate any reputed company/radiologist issues to the appropriate resources to ensure reputed company reputed company Assist radiologists in locating image sets Assist in workflow coordination and task planning Assist in reputed company and service assurance initiatives Assist in training and mentoring of OS team members Process improvement testing and recommendations Other duties as assigned Requirements No education required Successful OSR L2 tasks and performance and minimum 90 days as an OSR L2 or equivalent Two or more years of customer reputed company experience in a contact center environment Previous technical/IT support experience helpful Excellent verbal and written communication skills Strong reputed company of urgency and ability to prioritize and multi-task Ability to analyze and troubleshoot technical workflows Ability to work in reputed company environment as reputed company as work independently Telephone etiquette skills are essential Medical background a plus High level of attention to detail necessary Strong organizational and prioritization techniques Demonstrated reputed company judgment and decision making abilities Proficiency in a PC environment utilizing software/programs including reputed company, Word, reputed company, Internet, reputed company Messaging/Virtual Chat and office e-mail tools Possible travel for onsite support Ability to type a minimum of 30 wpm is required Benefits Health insurance reputed company development reputed company time off Flexible work arrangements Apply tot his job Apply To this Job .
