01Overview
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues.
Career Level - IC3
We are looking for Apps DBA resource to join MCS EBS Migration/Upgrade/Implementation team.
Exp: 6-10 years
Experience/Knowledge of the following is mandatory:
1. Oracle Core & Apps DBA with expertise and working knowledge on R12.1.x / R12.2.x workplace.
2. Sound Knowledge on 12c & 19c EBS databases alongwith RAC.
3. Troubleshooting knowledge on critical problems and areas like CM, Apache, Database etc.
4. Performed at least one database upgrade from 11g to 12c / 12c to 19c & EBS Upgrade from 12.1.3 to 12.2.x.
5. Oracle Applications 11i/R12 Support and maintenance activities like refresh and patching on multi-node environments.
6. Load testing or Regression testing experience
Experience/Knowledge of the following will have added advantage:
Manage and Support Oracle Database, Middleware and E-Business Suite Applications in OCI and On-premise environments
Implement and coordinate changes to Infrastructure, Database, Middleware and Application layers - at OCI and On-premise environments
Hands on experience with Scripting, Automation using high-level languages such as Python with strong Object-Oriented concepts.
Working Knowledge on DevOps, focusing on Infrastructure Automation and Enhancement using any Orchestrator tools
Simplify Server/Service Management and reduce Incidents and Problems with Automation
Create Reusable Frameworks, Standards and Autom .
