Order Management Executive / Account management representative (Gurugram)

- Oversee a team of account management professionals, ensuring the delivery of premium customer service and the achievement of retention and growth targets. - Develop and sustain strong relationships with key decision-makers across a portfolio of high-profile accounts, driving revenue and ensuring compliance with service agreements. - Manage complex customer queries, issue resolution, and service enhancements by leveraging advanced CRM and telephony systems. - Utilize analytical skills to interpret data trends and provide insights for strategic decision-making, with a mastery of Power BI and Excel. - Design and deliver comprehensive training programs to enhance team capabilities and drive performance. - Drive the adoption of AI technology within the account management process to streamline operations and improve customer engagement. - Implement and maintain e-commerce platforms, ensuring seamless order management, fulfillment, and quality control. - Work closely with internal stakeholders, including Business Development, Design, Production, and Technology teams, to deliver cohesive customer solutions.

- Educational Qualification: Bachelors Degree in Business Administration, Marketing, or a related field. Masters degree preferred. - Experience: - At least 8 years of experience in account management within the e-commerce industry. - Experience managing corporate accounts for American or international clients, particularly in the financial services sector. - Proven experience in a contact centre environment, leading and managing teams. - Technical Skills: - Expertise in Power BI and advanced Excel for data analysis and reporting. - Proficient with AI technology and adaptive CRM systems. - Familiarity with contemporary telephony systems and their integration with customer service operations. - Behavioural Skills: - Exceptional communication and interpersonal skills. - Strong analytical and problem-solving capabilities. - Strategic thinking with an ability to lead team initiatives. - High level of adaptability to new technologies and changing business needs. - Demonstrated leadership and team management skills. - Commitment to continuous improvement and professional development. What We Offer: - A competitive salary package with performance incentives. - Opportunities for professional growth and leadership development. - A dynamic and supportive work environment. - Access to cutting-edge technology and tools. - The chance to work with a diverse, global team. Compensation: 300,000.00 - 450,000.00 per year Work Location: In person .