01Overview
Order Management / Fulfillment Specialist
Role Overview
We are seeking an experienced and detail-oriented Order Management Specialist to oversee the end-to-end lifecycle of our diamond and fine jewellery orders.
You will serve as the critical bridge between the sales team, production units, CAD designers, and logistics providers to ensure our high-value pieces are delivered flawlessly and on time.
Key Responsibilities
Order Processing &
Quoting: Calculate accurate cost quotations and process incoming customer orders within defined turnaround times (TATs).
CAD &
Customization Management: Raise CAD requests, review design files with the production team to align with client expectations, and track approvals to prevent rework.
Production Coordination: Liaise directly with goldsmiths, diamond sorters, and quality control (QC) teams to monitor manufacturing milestones and resolve any bottlenecks.
Logistics &
Dispatch: Coordinate secure shipments, track packages globally, and ensure proper documentation (like diamond certificates and insurance) is included.
Client Communication: Keep internal stakeholders or end-consumers informed with accurate ETAs and promptly handle order-related inquiries.
Data &
Inventory Management: Maintain accurate logs of orders, inventory levels, and vendor interactions using order management systems (e.g., Jewelflow) and Excel.
Qualifications &
Requirements
Experience: 3+ years of hands-on experience in operations, supply chain, or order management, ideally within the luxury, diamond, or jewellery industry.
Technical Skills: Proficiency in advanced Excel/Google Sheets; familiarity with ERP software and CAD file management.
Product Knowledge: A solid foundational understanding of diamond grading (4Cs), precious metals, and jewellery manufacturing processes.
Soft Skills: Exceptional multitasking ability, high attention to detail for handling high-ticket items, and robust communication skills.
Exp.-2 to 10 Years .
