01Overview
Role & responsibilitiesExecute customer orders in line with committed delivery schedules, planned costs, and business profitability targets.Identify, mitigate, and manage execution risks while ensuring timely resolution of claims and operational challenges.Take ownership of revenue, delivery reliability, and order fulfillment performance in compliance with organizational policies and procedures.Ensure seamless order flow by collaborating with internal stakeholders, customers, vendors, and cross-functional teams.Apply project management principles and standardized work procedures to ensure compliance with quality systems, statutory requirements, and contractual commitments.Monitor and drive planned performance parameters to achieve customer expectations and business objectives.Build, develop, and maintain strong relationships with customers, internal teams, cross-functional stakeholders, and vendors.Engage regularly with key customers to understand their concerns, initiate corrective actions, and enhance customer satisfaction.Play an active role in strengthening the companys image and supporting business growth through superior customer engagement and delivery performance.Coordinate effectively across functions and influence stakeholders at all levels to ensure alignment and execution excellence.Support procurement-related activities and ensure effective coordination for material availability and order fulfillment.Maintain proficiency in ERP systems, preferably SAP, for order processing, tracking, reporting, and operational control.Support Quality Management System (QMS) initiatives by updating and sustaining quality policies, procedures, and documentation.Plan and conduct internal audits and support external audits by regulatory bodies and customers.Preferred candidate profileBE with 12 to 15 years of relevant experience in Electrification and Automation businesses.Proven ability to manage complex customer orders and delivery commitments in a fast-paced industrial environmentStrong problem-solving and decision-making skillsProcess-oriented mindset with a focus on quality, compliance, and customer satisfactionAbility to influence and work collaboratively with internal and external stakeholders.Strong experience in order management, delivery execution, and customer order fulfilmentGood understanding of Electrification and Automation business processesStrong knowledge of project management principlesAbility to manage risks, claims, cost control, and profitability improvement initiativesExcellent stakeholder management and cross-functional collaboration skillsStrong customer engagement and relationship management capabilitiesExcellent verbal and written communication skillsGood knowledge of Quality Management Systems (QMS) and audit processesProficiency in SAP/ERP systemsWorking knowledge of procurement processes .
