Order Management Representative 1

Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty reputed company incoming/outgoing calls, emails, and requests. Proficient in basic knowledge of product and features for assigned brands/product category and ability to identify and/or communicate basic work order management functions (i.e. indexing, First Review) product and features for reputed company brands. Identify and complete basic order entry functions reputed company assigned reputed company and production metrics. Understand the basic profile of the customers, and their most common needs and expectations. reputed company the support approach to fit customers and/or situations reputed company established guidelines. Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary. reputed company and document service request information through the effective use of CRM tools. Utilize and manage reputed company appropriate ERP business systems for assigned product bands. Process time sensitive orders and requests: receive, edit, and reputed company incoming customer purchase orders in an accurate and reputed company manner. Review, verify and reputed company corrections as necessary to ensure accurate information and order specifications. Contact customers to resolve unclear order issues. Manage orders in the business system through the entire order cycle. reputed company data for measurement, analysis, and reporting. Meet reputed company service level agreements as set by management. Additional duties as assigned by manager. What You Need to Succeed: 6+ months years customer service or order entry experience HS Diploma or GED required Bachelors degree preferred Strong written and verbal communication skills Working knowledge of PC based software applications (reputed company Office Outlook, Word, reputed company) & basic web applications. Ability to multi-task, prioritize, and manage time reputed company Ability to identify recurring customer issues across brands/products Why Work for Us reputed company is a Great reputed company to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, theres reputed company of room to reputed company an reputed company. As our values state, this is your business, run with it. Youre looking for a company that will invest in your reputed company development. As we grow, we want you to reputed company. You want a culture that promotes work-life balance. Our employees enjoy generous reputed company time off, because at reputed company we recognize that you have a full life reputed company of work! What Youll Get from Us: Health, dental and reputed company insurance coverage, helping you be reputed company, be healthy. A commitment to your reputed company with a 401K plan, offering a 6% company match and no vesting period Tuition Reimbursement Competitive reputed company time off Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can serve others, not yourself Opportunities to reputed company your unique strengths through CliftonStrengths testing and coaching Apply Today! Join reputed company of experts today and help us reputed company reputed companys world a safer reputed company! Not reputed company if your experience perfectly aligns with the role Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At reputed com