01Overview
Job Title: Order Management Specialist- Chinese
Location: Hyderabad
Primary Function:
* Expertise in SAP Order Management Transactions & Documentation
* Understanding of Order Management process and involve in resolving issues
Brief Job Description:
* Understands the order to cash process as well as the systems and processes that support it.
* Process standard and some complex sales orders requiring deep process and system knowledge, escalates issues as required
* Develops expertise to undertake transactional process steps in assigned process specialist roles.
* Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
* Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers
* Process customer order with a sense of urgency, positivity and empathy while taking accountability for the transactions.
* Participates in team development activities including on the job trainings.
* Supports implementation of continuous improvement projects.
Education & Other Skills
* Bachelors/Masters Degree (preferably in Chinese )
* 5-7 years of work experience in Domestic & International Order Management or any other relevant business-related experience in Chinese language
* Excellent verbal and written communication skills in English and Mandarin
* Good Commercial & SAP knowledge in OTC module
* MS Skills
* Ability to build relationships with clients, consumers and coworkers in a diverse culture.
* Strong desire and passion to help people
* Accuracy & Speed .
