01Responsibilities
Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies Follow and execute activities assigned by the Collections Team Lead. Responsible for calling, emailing, & making payment arrangements with customers Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters Ensure the completeness and accuracy of invoices in the AR system. Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments Work closely with key teams such as Credit and Sales in mitigating collection risk Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters Responsible in responding all internal & external emails within agreed TAT Escalate unresolved issues to management timely and follow through with issues until the final resolution .
