Order To Cash- Team Lead

Job Description - The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end toend OTC knowledge including sales order, collection and billing Point of contact for resolving customer or stakeholders queries.Strong knowledge of OTC operationsTeam handling experienceWorking knowledge of SAP Finance moduleExperience in shared services/customer facing environmentUnderstanding of standard operating proceduresKnowledge of system, applications, operating tools, metrics and excelGood communication skills, plus good verbal & written presentation skillsFlexibility to work within a high growth, rapidly changing environmentAbility to self-motivate and initiate changeAbility to work with colleagues at all levels Accounts Receivable Responsibilities :Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiencyEnsure timely and accurate generation and delivery of customer invoicesSupervise the application of incoming payments to customer accountsOversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholdersSend Collection reports on a timely basis to BUInvestigate and resolve billing disputes, short payments, and customer deductionsCoordinate with stakeholders to gather additional details with respect to collections or credit management transactionsUnderstanding of the Credit Management process and defining credit limits to new customersCreate collection entry in SAP post confirmation from stakeholdersRespond to queries in a timely and accurate mannerMaintain strong relationships with key customers to ensure satisfaction and timely paymentDTP-SOP s updating regularly basisAdhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)Perform collection and credit management tasks as per defined TATEnsure 100% accuracy rate in day-to-day activities to ensure SLAs are metPerform technical, commercial and administrative validation on a customer orderRecord daily volumes, rejections, exceptions, and quality-checks in timely mannerTrack key metrics such as aging reports, collection efficiency, and cash flow performanceIdentify inefficiencies and lead automationCoordinate with stakeholders to understand any discrepancies on order detailsShould have strong understanding on Team management.Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels. Key Skills Collections and Cash ApplicationSales order processing and Invoice CreationDebt Collection and Credit ManagementAccounts Receivable Ledger ManagementTeam LeadershipAdvanced Excel and Spreadsheet SkillsSAP ERP and Accounting Software Proficiency Qualifications Education:Postgraduate (B. Com/Honors) or a bachelor s degree with relevant experience in OTC Operations. .