ORM Analyst

Job Title Assistant Vice President PPAC Governance & ORM (Second Line of Defence) Reporting To Vertical Head PPAC Governance & Retail Asset ORM Job Code ID Business Unit Risk Management Grade/ Level G7-G6/AVP/VP Sub Business Unit ORM- (Second Line of Defence) Management Band Location Section II: JOB ROLE SCOPE Number of Direct Reports NA Financial Metrics (Budget, Revenue, etc.) - Total Team Size SECTION III: PURPOSE OF THE ROLE The role is responsible for governance, execution, and oversight of PPAC (Product & Process Approval Committee) framework, ensuring all product/process changes are reviewed, challenged, and approved in line with regulatory requirements, internal policies, and risk governance standards. Additionally, the role supports implementation and governance of ORM tools and frameworks, strengthening second-line oversight and ensuring effective operational risk management across business units. SECTION IV: KEY RESPONSIBILITIES & KPIS OF THE ROLE Responsibilities KPIs Strategy and Planning Drive implementation and continuous enhancement of PPAC Policy & Framework in alignment with regulatory expectations and business strategy Support development of product and process governance strategy, ensuring robust risk-based decisioning Contribute to strengthening the Operational Risk Management (ORM) framework across the Bank Identify opportunities to streamline PPAC processes, improve turnaround time, and enhance governmental efficiency Support roadmap for ORM tool implementation and digital risk governance initiatives PPAC Governance & Reporting PPAC Governance on Compliance PPAC Governance on Internal Audit ORM tool Implementation Outsourcing & Business Continuity Management PPAC Automation PPAC Governance & Reporting PPAC query Management & Staff Training and awareness Product Management Product Management Strengthening First Line of Defence (through BUCOs) Policies, Processes & Procedures Ensure adherence to PPAC Policy, Framework, and Minor/Major classification guidelines across all proposals Develop and institutionalize standard operating procedures (SOPs) for PPAC governance, review, and approval workflows Periodically review and update policies to ensure alignment with: o RBI guidelines o Internal ORM policies o Industry best practices Ensure consistency and standardization in: o Proposal documentationRisk assessment templates o Governance notes and approvals Support implementation of ORM frameworks such as RCSA, KRI, Loss Data, Risk Acceptance processes Business Development (Governance-aligned, not revenue-driven) Enable business by ensuring timely and structured review of products/process changes under PPAC Provide risk advisory and guidance to business teams on governance, regulatory, and operational risk aspects Facilitate go-to-market readiness by ensuring proposals meet governance and approval requirements Balance business agility with risk governance, ensuring no compromise on regulatory or control standards Act as an enabler for innovation and product enhancements within defined risk appetite Performance Monitoring & Reporting Develop and track PPAC governance metrics, including: Approval timelines Proposal quality Rejection / rework rates Maintain centralized repository of: Approved proposals Modifications and renewals Exceptions and deviations Prepare periodic MIS and dashboards for: Senior management Risk committees (e.g., ORMC) Monitor adherence to: Governance timelines Approval processes Regulatory compliance Support ORM reporting: Risk dashboards KRI trends Loss data analysis Relationship Management Act as central coordination point between: Business / Product teams Risk, Compliance, Legal, Operations, Technology Build strong working relationships to ensure seamless PPAC governance execution Drive alignment across stakeholders for timely proposal closure and approvals Engage with senior stakeholders to: Resolve bottlenecks Escalate governance concerns Support cross-functional collaboration on risk and governance initiatives Customer Relationship Management (Indirect governance lens) Ensure all product/process changes are assessed for: o Customer impact o Fairness and transparency Embed customer protection principles in PPAC review process Identify and challenge proposals that may involve: o Adverse customer impact o Mis-selling or suitability risks Ensure compliance with RBI customer protection guidelines and service standards Promote customer-centric governance in product lifecycle management Risk and Internal Control Provide independent second-line review and challenge for all PPAC proposals Assess operational, regulatory, and compliance risks arising from: Product launches Process modifications Identify gaps in: Control environment Risk mitigation measures Ensure proposals align with defined risk appetite and ORM framework Support ORM processes: RCSA execution and validation KRI monitoring and threshold analysis Loss event .