Partner Onboarding Specialist

About the position The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, sitting with the Senior Onboarding Supervisor. This person is the day-to-day engine of the team keeping launches on track, cross-functional work moving, and the Onboarding Associate prioritized and unblocked. This role does not manage external partner relationships. It exists to absorb the operational coordination that scales with every new partner launch, freeing senior team members to focus on strategic growth and program management. Responsibilities Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations Maintain and update partner pages in internal systems as partners expand or change configurations Assist with post-launch activity monitoring and flag issues for escalation Track open action items across CS, Product, Data, Localization, and Task Logistics teams Coordinate across internal teams to ensure launch steps are completed on time Participate in cross-functional working groups and represent the Partnerships team in operational discussions Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels. Triage inbound partner support requests and route issues appropriately to CS, Partner Support, or internal teams Assist with hypercare monitoring for new partner launches across all platforms (TPP, API, PAPI), tracking early performance trends and flagging issues through the critical window following go-live Maintain the Confluence database as the source of truth for all partner data Create and update onboarding documentation, checklists, and training materials Ensure partner pages, rate cards, and location records are current and accurate Support the Onboarding Associate in staying organized and on track with launch timelines and day-to-day tasks Identify process gaps and flag them to the Senior Onboarding Supervisor Support preparation for major cross-functional launch readiness reviews Requirements 13 years of experience in operations, project coordination, account management, or a related field Strong organizational skills able to manage multiple work streams and deadlines simultaneously Clear, confident communicator in Slack, email, and async environments Comfortable working cross-functionally across teams with different priorities and workflows Detail-oriented with a bias toward documentation and process Ability to work independently, follow through on tasks end-to-end, and flag issues proactively Nice-to-haves Experience with Confluence, Slack, Asana, or similar tools Familiarity with marketplace, gig economy, or platform operations Experience supporting a team in a coordinator or specialist capacity Exposure to partner onboarding, account setup, or B2B operations Comfortable facilitating or delivering training (live or asynchronous) Experience with AI tools (e.g., Claude) for documentation, communication, and operational efficiency Benefits Employer-paid health insurance 401k match with immediate vesting Generous and flexible time off 2 company-wide closure weeks Taskrabbit product stipends Wellness + productivity + education stipends IKEA discounts Reproductive health support Apply To this Job Company : Taskrabbit Salary : 89K119K a year .