Patient Care Representative, Bilingual English/Spanish

High school diploma or equivalent. 1+ years of call center or customer service experience (healthcare experience a plus). Strong verbal and written communication; active listening and empathy under pressure. Ability to multitask, stay organized, and work in a fast-paced environment. Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred. Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace. Bilingual (Spanish/English or other languages) preferred. Knowledge of medical terminology or insurance verification is a plus. Reliable attendance, accountability, and openness to feedback and coaching. Benefits: Professional remote work environment requiring flexibility, adaptability to change, and the ability to manage stress while maintaining excellent patient service. Maintain a distraction-free, noise-controlled work environment. Camera-on participation for training and meetings, as requested by leadership. Adhere to dress code expectations when applicable. Follow security and privacy standards when accessing systems and handling PHI. Apply To this Job Company : Esri Salary : Work from home .