01Overview
Kamfee Billing Solutions LLP is looking for a Patient Calling Specialist / Patient Care Coordinator to support a US healthcare provider with patient communication and follow-up services.
Key Responsibilities
- Make outbound calls to patients on behalf of the healthcare provider.
- Handle inbound patient calls when required.
- Follow up with patients regarding appointments, missed appointments, and scheduled visits.
- Provide appointment reminders and confirmations.
- Contact patients for required demographic or administrative information.
- Follow up with patients regarding pending forms, documents, or other non-clinical requirements.
- Communicate professionally and courteously with patients.
- Document every patient interaction accurately in the assigned system/EMR.
- Escalate clinical questions or medical concerns to the appropriate healthcare staff.
- Maintain patient confidentiality and strictly follow HIPAA requirements.
- Follow provider-specific calling scripts, workflows, and communication protocols.
- Maintain daily calling and follow-up reports.
- Meet assigned call volume, productivity, quality, and follow-up targets.
- Coordinate with the doctor's office and internal billing/RCM team when required.
Required Skills:
- Excellent spoken English and communication skills.
- Strong telephone etiquette and professional communication.
- Comfortable speaking with US patients.
- Good listening and interpersonal skills.
- Ability to handle difficult or frustrated patients professionally.
- Good computer skills and ability to work with EMR/EHR or CRM systems.
- Accurate data entry and documentation skills.
- Solid follow-up and organizational skills.
- Understanding of patient privacy and HIPAA is preferred.
- Previous US healthcare experience is strongly preferred.
Preferred Experience:
- Patient Calling.
- Patient Care Coordinator.
- Healthcare Call Center.
- Medical Billing / RCM.
- Appointment Scheduling.
- Medical Receptionist.
- Patient Follow-Up.
- Insur .
