01Responsibilities
Process with accuracy, care, and precision, and aim for "zero defects" or no mistakes in work processed. Work under the direction of a manager to ensure that the team is meeting its predefined goals in terms of service level agreement (SLA), standard operating procedures (SOPs), and other key performance indicators (KPIs). Deliver Metrics That Matter with consistent tracking and reporting. Handle critical client escalations regarding all billing-related concerns. Ensure regular preparation and reporting of business reviews. Work towards achieving current billing operations targets in partnership with the different operations teams, regional/LOB partners, functional groups, risk, and/or technology contacts. Learn the various systems used, processes performed, and reports completed. Possess a sound understanding of operational risk/control. Identify opportunities to preclude the occurrence of any client-impacting error. Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives. Actively participate in FAST meetings and team huddles. Escalate issues timely to management. Required Qualifications, Skills and Capabilities: Bachelor's degree is required Minimum 4 years of banking operations and financial service experience Ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept Preferred Qualifications, Skills and Capabilities: Understanding and experience on MS Excel, SQL, Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx, is a plus Experience in Billing Operations and/or other process related fields would be considered a plus Bachelor's degree in accounting or finance is preferred. .
