Payment Operations Regional Team Lead - Service Delivery

- Operational Excellence & Strategy: You will be responsible for ensuring the operational excellence of our cross-border products in India and supporting the expansion of Wise's footprint in the region. - Stakeholder Management: Work closely with internal teams such as Product, Engineering, Compliance, Banking, and external partners like banks and regulators to strengthen and improve Payment Operations in India. - Goal Setting & Execution: Define clear measures of success, set OKRs focusing on quality, speed, risk, and cost, and lead the team to achieve these goals. - Resource & Workflow Management: Manage team resources and skills to ensure high-quality and high-speed workflow with optimal coverage. - Metrics Ownership: Own core operational metrics, maintain consistent adherence to SLAs, quality scores, and error rates. - Incident Management & Resilience: Lead incident management, conduct thorough root cause analysis, and implement preventative measures. - Risk & Compliance: Champion a risk-first culture, ensure team adherence to all risk and compliance protocols. - People Leadership: Manage the full lifecycle of specialists, provide regular feedback for individual career growth and team performance. Qualifications: - Operational & Analytical Excellence: Proven experience in managing front-line operational teams to high-stakes KPIs, skilled at stabilizing chaotic processes and setting clear OKRs. - Leadership & Performance Management: At least 2 years of leadership experience building high-functioning teams, passionate about nurturing talent and managing performance effectively. - Change Management: Comfortable with restructuring environments, able to guide teams through change without losing morale. - Collaboration & Influence: Strong relationship builder, honest communicator, adaptable to persuade stakeholders and challenge the status quo. - Ownership & Mindset: Self-starter, passionate about customer experience, leads with humility. Additional Details: - This role offers you the opportunity to drive the definition of goals and vision, inspire teams, develop Wisers, and work globally with internal and external partners. - Extra skills that would be beneficial include experience in cross-border teams, background in payments/fintech, and knowledge of Lean Six Sigma methodologies. As a Payment Operations Team Lead at Wise, your role will be pivotal in building, scaling, and leading the new India Payment Operations team in Hyderabad. You will have the opportunity to contribute significantly to Wise's mission, grow as a leader within the Operations teams, and help save money for millions of people.

- Operational Excellence & Strategy: You will be responsible for ensuring the operational excellence of our cross-border products in India and supporting the expansion of Wise's footprint in the region. - Stakeholder Management: Work closely with internal teams such as Product, Engineering, Compliance, Banking, and external partners like banks and regulators to strengthen and improve Payment Operations in India. - Goal Setting & Execution: Define clear measures of success, set OKRs focusing on quality, speed, risk, and cost, and lead the team to achieve these goals. - Resource & Workflow Management: Manage team resources and skills to ensure high-quality and high-speed workflow with optimal coverage. - Metrics Ownership: Own core operational metrics, maintain consistent adherence to SLAs, quality scores, and error rates. - Incident Management & Resilience: Lead incident management, conduct thorough root cause analysis, and implement preventative measures. - Risk & Compliance: Champion a risk-first culture, ensure team adherence to all risk and compliance protocols. - People Leadership: Manage the full lifecycle of specialists, provide regular feedback for individual career growth and team performance. Qualifications: - Operational & Analytical Excellence: Proven experience in managing front-line operational teams to high-stakes KPIs, skilled at stabilizing chaotic processes and setting clear OKRs. - Leadership & Performance Management: At least 2 years of leadership experience building high-functioning teams, passionate about nurturing talent and managing performance effectively. - Change Management: Comfortable with restructuring environments, able to guide teams through change without losing morale. - Collaboration & Influence: Strong relationship builder, honest communicator, adaptable to persuade stakeholders and challenge the status quo. - Ownership & Mindset: Self-starter, passionate about customer experience, leads with humility. Additional De