01Overview
- Manage all aspects of the payments fraud operations, including monitoring payment processing and gateway activities, payments fraud data analysis and set-up mitigating rules using the fraud module.
- Formulate and execute fraud mitigation plans
- Execute policies and strategic programs to address the payments fraud risk, mitigate the loss or damage of any nature.
- Sound understanding of the anti-fraud management strategies related to the payments acquiring, issuance business models.
- Maintain an in-depth knowledge of Card Scheme rules/payment card network rules.
- Monitor partner/merchants performance under card association fraud risk rules.
- Review any case of suspected fraud reported and take appropriate actions accordingly.
- Regularly generate, review reports to early identification of unusual processing patterns.
- Conduct analysis and investigation on any partner/merchants suspected fraudulent transactions by using available resources including partner contact, contacting banks/issuer.
- Maintain a solid relationship between internal and external stakeholders. Educate stakeholders on the fraud management platform and processes.
- Promptly attend to partner requests related to payments fraud management.
- Maintain awareness of key process changes, system changes and how they impact the payments fraud risk.
- Develop proactive efforts to measure and mitigate fraud risk without negatively impacting the customer experience and the revenue.
- Engage with stakeholders (Ex: fraud prevention service providers, processors/acquirers, issuers, payment partners, etc.) to set up fraud mitigation systems, processes to address issues. Also, to improve our payment fraud systems and payment partner/user experiences.
- Review incoming chargebacks and provide timely responses to the payment providers to ensure the highest possible win rate.
- Work across multiple platforms and cross-functionally to build strong chargeback resentments.
- Identify the opportunities to mini .
