01Overview
Job Title
HR Operations
Designation
Executive
Job Type
Full - Time
Department
Human Resources
Location
Gurugram
Domain
Operations/ Shared Services
Purpose of the role:
We are seeking a detail-oriented and proactive HR Operations Executive with experience in employee insurance administration and claims processing. The role involves managing day-to-day HR operations, employee records, onboarding and offboarding activities, HR documentation, and coordinating employee insurance claims while ensuring compliance with company policies and statutory requirements.
Job Description:
HR Operations
Manage end-to-end onboarding, including orientation, documentation, and coordination with departments.Coordinate with departments for employee transfers, promotions, and terminations.Conduct background verifications in compliance with policies and legal requirements.Coordinate employee medical insurance, including enrollment and claims management.Analyze HR data, identify trends, and prepare reports for data-driven decision-making.Maintain accurate employee information in HR systems and databases.Stay updated on HR best practices, labor laws, and regulations.Support HR policy development and implementation.
Insurance Claims Management
Act as the primary point of contact for employee insurance-related queries. Coordinate with insurance providers, TPAs, and employees for claim submissions and processing. Review claim documents for completeness and accuracy before submission. Track claim status and provide timely updates to employees and management. Assist employees in understanding insurance benefits, coverage, and claim procedures. Maintain records of claims, reimbursements, and insurance enrollments. Support policy renewals, additions, deletions, and employee enrollment processes.
Employee Support & Coordination
Respond to employee queries related to HR policies, benefits, and insurance matters. Conduct employee orientation sessions covering benefits and insurance programs. Liaise with internal departments and external vendors to resolve operational issues. Generate HR and insurance-related MIS reports as required.
The characteristics we are looking for are:
Bachelor's degree in HR, Business Administration, or a related field.2+ years of experience in HR operations or similar roles.Knowledge of HR processes, policies, and compliance.Excellent communication skills and proficiency in HRIS.Proficiency in MS Office (Excel, Word, PowerPoint).Excellent documentation and record-management skills.Strong analytical and problem-solving abilities.Highly organized with attention to detail and ability to prioritize.Proactive, self-motivated, and able to work independently and collaboratively.Interfaces:
Reports to the HR ManagerDirect Reports : NAInternal Stakeholders: Various internal departments, HR & Admin team, Finance Team.External Stakeholders: Vendors, Insurance companies, TPAs. .
