" Ensure and maintain the security and confidentiality of client data. Manage workflow of cases effectively and take remedial action or escalate as necessary Update client applications accurately and quickly in accordance with the appropriate User Guides. Understand and adhere to Accentures processes and working methods in Performance Services Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management Manage client relationships to agreed satisfactory outcome of cases Understand clients policies and procedures relating to Performance Services Ensure and apply the measures required to maintain the data security of all Accentures and its clients data. Understand and act in compliance with Accenture and its clients policies and procedures with regard to Data Protection. Have customer facing experience & experience of using telephony to speak with clients. Help Client with Evaluation process & resolving errors Must have clear understanding of the existing performance metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. Provide support to Client in terms of goal setting & admin support for every miletone of PMP lifecycle. Ensure Customer Satisfaction Participate in Team building activities. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls" .
