Personal Banker Emerging Branch Banking (EBrB)
Job Location: Kadrama, Gujarat (near to Ankleshwar & Olpad )
Experience: 14 Years
Salary: Up to 5 LPA
Qualification: Graduate Any Discipline
Industry: Banking / Financial Services
Function: Branch Banking / Operations / Customer Service
Job Summary
We are looking for a Personal Banker to manage branch banking operations, customer servicing, account opening and maintenance, transaction processing, documentation and compliance activities. The candidate will be responsible for ensuring high-quality customer service while adhering to banking processes, policies and regulatory requirements.
Key Responsibilities
Account Opening & Maintenance
- Handle account opening, account maintenance and account closure as per banking processes.
- Verify account opening forms, KYC documents and supporting documentation.
- Ensure proper completion of forms, checklists, approvals and welcome calling formalities.
- Coordinate with Relationship Managers, Sales teams, NOC and Product teams for timely resolution of pending requirements.
- Maintain accuracy and quality of customer documentation.
Transaction Processing
- Scrutinize customer transaction documents as per branch checklists and applicable processes.
- Ensure transactions are processed accurately and within defined timelines.
- Handle and resolve customer queries related to banking transactions and account services.
- Monitor transactions and ensure adherence to internal controls.
Customer Service & Quality
- Handle customer queries, requests and complaints professionally and within defined service standards.
- Maintain records and data related to customer queries and complaints.
- Monitor customer service and process adherence through regular reports and reviews.
- Coordinate with Relationship Managers to ensure satisfactory service levels for key customers.
- Ensure timely collection and submission of customer service feedback forms.
Audit, Risk & Compliance
- Follow all internal banking policies, processes and regulatory guidelines.
- Ensure complete compliance with KYC, documentation, operational and statutory requirements.
- Support branch audits and ensure timely closure of audit observations.
- Follow risk and internal control processes to minimize operational, regulatory, financial and reputational risks.
Branch Operations
- Maintain branch service standards, discipline and professional grooming.
- Coordinate with vendors/agencies where required for smooth branch operations.
- Support branch upkeep and operational activities.
- Escalate operational issues to the appropriate team along with suitable solutions.
- Maintain required MIS, reports and operational records.
Required Skills
- Branch Banking Operations
- Account Opening & Account Maintenance
- Customer Service
- KYC & Documentation
- Transaction Processing
- Banking Operations
- Audit & Compliance
- Customer Query & Complaint Handling
- Relationship Manager Coordination
- Good Communication Skills
- Attention to Detail
Preferred Candidate Profile
- 14 years of experience in banking, branch operations, customer service or retail banking.
- Experience in account opening, KYC, documentation and transaction processing will be preferred.
- Candidates with experience as Personal Banker, Branch Operations Officer, Branch Service Officer, Customer Service Officer or Banking Operations Executive can be considered.
- Good communication, customer handling and coordination skills.
- Strong understanding of banking processes, documentation and compliance.
