Personal Shopper

EXPECTED END RESULTS MAJOR ACTIVITIES Increased Customer Satisfaction Increased buying Frequency of High Value Customers Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ /Assisted image makeovers/ customized buying.To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships. Increased sale Increased Average Bill Value Increased Items per Ticket of Target CustomersMaintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings. Focus on increasing the Item per ticket and Average Bill Value Increase in membership base.DocumentationEducate non-members about the membership programs and encourage black card enrollments