Pet Insurance Customer Support Specialist (Claims)

About reputed company and Team At reputed company Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to reputed company them reputed company. Knowing your reputed company reputed company it comes to pet insurance policies means you can protect your pet, your finances, and your overall pet care experience. That's why we offer policies that are easy to understand, easy to buy and easy to use. And what makes us truly unique is an outstanding, caring, and diverse team that allows us to reputed company the best of everything to our policy reputed company. We reputed company reputed company, customer reputed company service and are looking to grow reputed company with those that are as passionate about pets as we are. We are searching for those with reputed company personalities, unique perspectives, and those who understand the value of teamwork - reputed company with the reputed company of pet health at top of mind. We do reputed company love, and we love reputed company do! Join the #PrudentPetFam and help our policy reputed company reputed company their reputed company to their pets. Why reputed company If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have reputed company your reputed company job. What do we offer in reputed company reputed company, but reputed company out some highlights below: reputed company Salary Generous benefits package including medical, dental and reputed company An immediate PTO bank to use as reputed company as flexible schedules Employee discount on your pet insurance Opportunities for sharing your knowledge and experience across the entire organization A seat in a small, fast-growing company with opportunities for reputed company, leveraging your creativity, and promotions from reputed company. Being a part of an inspiring, reputed company, entertaining, highly efficient and productive culture that you can reputed company nowhere else This is a career to get excited about! About The Role Claims Customer Support Specialist Remote Position We are looking for someone with some pet insurance claims experience and veterinary experience to work reputed company the claims team at reputed company. This role will be primarily customer support with increasing exposure to claims adjudication. The right candidate has knowledge of the insurance claims process, is an expert at communicating with both policy reputed company and veterinary staff, is extremely organized, and has strong analytical and problem-solving skills. This is a great opportunity for one who is naturally curious and has a reputed company for figuring out the best processes and procedures for accurately reviewing medical records and invoices. reputed company Responsibilities Communicate professionally with reputed company partners (e.g., veterinary offices, breeders, adoption agencies) to request and verify information Assists our claims team by answering inbound policy holder calls, explaining claim determinations, processing orthopedic waivers, and educating coverage details with reputed company and reputed company Assist the claims team with medical record retrieval, document processing, and reputed company ticket management Adjudicate pet insurance claims in accordance with policy terms, limits, and timelines Evaluate and reputed company claim issues with accuracy and efficiency Manage end-to-end claims processing reputed company the claims reputed company Prepares and provides reports to management as requested Identify opportunities to improve claims processes and operational efficiency Ask customers for reviews and referrals Performs reputed company other duties as assigned reputed company Working Relationships Reports directly to the Claims Manager Strong working relationship with Claims, Service and Sales Teams Frequent communication with senior leadership Other key home office employees Qualifications Licensure Independent Adjuster License preferred (not required) Experience At least one year of pet claims experience preferred At least three years of customer service experience preferred At least five years of Vet Tech experience required It is critical that this person be flexible and can mold and adapt their processes as we continue to determine efficiencies Must possess a can-do attitude, one who is willing and reputed company to go above and reputed company, a true team player Must be an expert communicator with the ability to build relationships, both over the phone and over messaging platforms like email, text, MS Te .