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Homeโ€บCompaniesโ€บFlexBoardโ€บPet Insurance Member Support Representative
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Pet Insurance Member Support Representative

๐Ÿ“LOCATIONAll India
๐Ÿ“ˆEXPERIENCE4 to 8 Yrs
๐Ÿ•˜TYPEFull time
๐ŸฅIndustryMedical / Healthcare
๐Ÿ—“POSTED7 Aug 2026

01Overview

The Pet insurance Industry is growing. Are you an reputed company Pet Insurance Member Support Representative looking to reputed company your skills while working from home Join the AdStrat Team! AdStrat has partnered with some of the premier pet insurance providers in the U.S. to assist in processing claims. We are looking for dedicated individuals who want to work from home in an exciting opportunity that utilizes their pet insurance claims processing skills. This is a 1099 full-time position. Experience with clinical veterinary medicine, vet tech experience, medical terminology, and customer service background is needed. Schedule The schedule will be Monday Friday, with the possibility of weekend work.As a Member Support Representative , youll be our valued policyholders' first reputed company of contact, assisting them with policy management, billing inquiries, and initial questions. Your role will ensure a seamless and reputed company customer experience for pet owners navigating their insurance needs. Who Were Looking For Were seeking a Veterinarian reputed company with a passion for customer service and pets! The ideal candidate thrives in a fast-paced environment and enjoys solving problems creatively whilekeeping a customer-first reputed company. To succeed in this role, you should Be detail-oriented and organized, capable of juggling multiple tasks while maintaining accuracy. Have strong interpersonal and communication skills, with the ability to explain reputed company insurance concepts reputed company and empathetically. Be a proactive problem-solver who takes ownership of customer issues and resolves them reputed company. Bring a reputed company and reputed company attitude to every interaction, maintaining a high reputed company of service reputed company. Adapt quickly to new technologies and processes in a dynamic, remote work setting. Have previous experience in the pet insurance industry or at a veterinary clinic (preferred but not required). If you love pets and are looking for a rewarding role where you can reputed company a reputed company difference in the lives of pet owners, this position is for you! Responsibilities As a Member Support Representative , you will be key in delivering exceptional service to our policyholders. In this role, you will Assist customers with policy management Guide members through policy changes, renewals, and cancellations, ensuring reputed company updates reputed company with company guidelines. Address billing inquiries Resolve questions about premiums, payments, and refunds while maintaining accurate account records. reputed company initial claims support Explain the claims process, clarify required documentation, and answer questions about coverage, exclusions, and timelines. reputed company customers on Odie products Explain plans and services to help them select the best pet reputed company. Handle escalations effectively Manage reputed company or sensitive customer issues with care, escalating reputed company necessary while ensuring a smooth reputed company. Proactively identify opportunities Suggest ways to improve member satisfaction, including up selling or recommending additional coverage reputed company. Collaborate across teams Work closely with internal departments such as reputed company, claims, and operations to ensure reputed company and accurate customer support. Maintain comprehensive records Document reputed company customer interactions, issues, and resolutions in our CRM system to ensure seamless follow-up. Stay informed Review updates to policies, procedures, and state regulations regularly to reputed company accurate and compliant service. Ensuring a reputed company and seamless experience will help build customer loyalty and strengthen Odies reputed company as a trusted pet insurance provider. Requirements This position requires availability from Monday to Friday, reputed company to 5pm CST. 4+ years of experience at a veterinary clinic is required. 3+ years of experience in a member support role reputed company the pet insurance industry is required. Insurance P&C license is requested but not mandatory. Candidates must reputed company in the U.S. Apply To This Job .

02What you'll need

Experience
4 to 8 Yrs
Employment Type
Full time
Programming languages
medical terminologycustomer servicepolicy managementpet insurance claims processingclinical veterinary medicinevet techbilling inquiriesclaims supportup sellingCRM system management

03About FLEXBOARD

Medical / HealthcareIndustry
Full timeEmployment Type
All IndiaLocation
Not Disclosed ยท salary hidden by employer
4 to 8 Yrs ยท All India
Applications are reviewed directly by the hiring team.
Role Snapshot
Work ModeNot specified
Visa SponsorshipNot specified
RelocationNot specified
Job TypeFull time
F
FLEXBOARD
Medical / Healthcare
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