Phone Banking Officer - Trivandrum

Bank's Phone Banking services at Trivandrum help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams. Key Duties and Tasks: Handling and resolving customer complaints/ queries over phoneProviding customers with relevant product and service informationCross-selling various banking products to customers of Trivandrum Kerala over the phoneCollaborate effectively with team members and other departments to ensure seamless customer service delivery. Qualifications and Skills: Graduation and above from a recognized university.Strong communication skills in English and any Kerala regional language.Excellent listening skills and ability to comprehend customer needs.Basic computer knowledge and familiarity with banking software/systems.Patience, empathy, and a customer-focused attitude.Ability to work in a fast-paced environment and handle stressful situations calmly.Willingness to learn and adapt to new technologies and banking processes. Benefits: Competitive salary with performance-based incentives.Comprehensive training programs to enhance skills and knowledge.Career growth opportunities within the Trivandrum bank branch.Health insurance and other employee benefits.Supportive and inclusive work environment. Tag: Phone Banking Job in Trivandrum, Bank Job for Fresher in Trivandrum, Customer Support Executive Career in Trivandrum, Job for Graduate Fresher in Trivandrum Kerala, Customer Service Jobs in Trivandrum, Career In Banking - Trivandrum At all, working for Private sector bank in Trivandrum can offer many benefits, including career growth and development, job security, competitive compensation, work-life balance, exposure to diverse industries, community involvement opportunities, and access to resources and training. .