01Responsibilities
Provide Tier 2 support for Microsoft Windows Server environments, including troubleshooting, administration, patching, and operational maintenance. Support Active Directory services including authentication, organizational units, groups, DNS, Group Policy, domain controller health, and directory-related troubleshooting. Investigate and resolve incidents and service requests through established ITSM processes. Execute approved changes in accordance with change management procedures, including validation and post-change checks. Monitor server and directory service health using enterprise monitoring and observability tools. Respond to alerts, prioritize operational events, and escalate complex issues to senior engineering teams when required. Support Windows server lifecycle activities including provisioning, decommissioning, upgrades, vulnerability remediation, and patch compliance. Create and maintain operational documentation, runbooks, troubleshooting procedures, and knowledge articles. Use PowerShell and other approved automation methods to improve repeatable operational tasks and reporting. Coordinate with vendors and internal teams for Microsoft, identity, monitoring, security, and platform-related escalations. Participate in handoffs with U.S.-based teams and provide clear status updates for incidents, changes, and operational work. Follow ServiceNow, Jira, and change management practices for accurate tracking, documentation, and execution. What are we looking for Were looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
02Requirements
3-5 or more years of experience supporting enterprise Windows Server and Microsoft infrastructure environments. Hands-on experience with Microsoft Windows Server administration and troubleshooting. Working knowledge of Active Directory, DNS, Group Policy, authentication, and identity-related infrastructure. Experience supporting patching, operational maintenance, incident response, and service request fulfillment. Experience working in a ticket-driven environment using tools such as ServiceNow and Jira. Ability to execute approved changes, document results, and communicate status clearly. Basic PowerShell scripting or automation experience for administration, reporting, or repeatable operational tasks. Strong troubleshooting skills across Windows, identity, network dependencies, and infrastructure services. Ability to work with distributed teams and follow established runbooks and escalation procedures. Core Competencies: Incident \u0026 Service Management Effectively resolves Tier 2 incidents and service requests with a focus on accuracy, prioritization, and service quality Operational Excellence \u0026 Process Compliance Demonstrates robust adherence to change management, incident management, ITIL practices, and documentation standards. Windows Platform Administration Executes patching, system maintenance, monitoring, and operational support activities across Microsoft technologies and Windows environments. Communication \u0026 Stakeholder Management Communicates clearly and professionally with leadership, cross-functional teams, and global engineering stakeholders. Automation \u0026 Continuous Improvement Identifies opportunities to improve runbooks, automate manual processes, and enhance operational efficiency and consistency. Preference: Experience supporting large enterprise Active Directory environments. Experience with domain controller health, replication, DNS troubleshooting, and Group .
