Policy Assurance Manager

Date live: 07/29/2026 Business Area: Procurement Area of Expertise: Banking Operations Contract: Permanent Reference Code: JR-0000118959 Join us as a "Policy Assurance Manager" is responsible for driving governance, assurance, compliance monitoring, audit support, and operational control activities across the Travel & Expense ecosystem. The role ensures adherence to Barclays Travel & Expense policies, strengthens internal controls, provides management insights, and partners with stakeholders to continuously improve processes, colleague experience, and compliance outcomes. The successful candidate will act as a key point of contact for policy assurance reviews, audit engagements, exception management, operational governance, and strategic transformation initiatives across the T&E function. Key Responsibilites: Policy Assurance & Governance Perform ongoing reviews of Travel & Expense policies, controls, and processes to ensure compliance with internal governance requirements. Monitor policy adherence and identify emerging risks, trends, and control weaknesses. Prepare and present management information, assurance reporting, and governance updates to senior stakeholders. Management and monitoring of the banks operational team, through the utilisation of data and technology and the alignment of SLAs and KPIs, to ensure that service level agrees are met. Implement Third-Party Service Management in compliance with Barclays policy and Standards, escalating variance or issues in accordance with governance requirements. Collaboration with stakeholders to communicate service delivery performance and any resolve any potential issues Execution of training and support initiatives to improve the service quality provided by colleagues Identification of improvement areas within service delivery processes and procedures to remain efficient. Support implementation of policy changes and ensure effective communication across impacted teams. Audit & Regulatory Support Act as the primary coordination point for internal, external, and regulatory audit requirements relating to Travel & Expense. Manage audit requests, evidence collection, issue tracking, and remediation activities. Ensure timely and accurate responses to audit queries while maintaining appropriate documentation and governance standards. Support control testing and validation activities across the T&E environment. DetectX Exception Management & Compliance Insights Regular review and assessment of Audit exception triggers and policy breaches. Analyse exception trends and identify opportunities to enhance compliance behaviour. Develop actionable recommendations based on root-cause analysis and behavioural trends. Produce management reporting and insights packs highlighting compliance risks and improvement opportunities Leaver & Mover Controls Oversee governance of employee Leaver, Mover, Non-operational absence controls. Ensure timely suspension and reinstatement of corporate cards in accordance with policy requirements. Maintain evidence trails, exception logs, tracking mechanisms, and management reporting. Escalate control breaches and unresolved exceptions wherever required Process Improvement & Transformation Drive continuous improvement initiatives across Travel & Expense processes. Identify opportunities to simplify controls, improve colleague experience, and strengthen compliance outcomes. Partner with Technology, Procurement, Finance, HR, and Operations teams to implement system enhancements and process changes. Support testing, validation, and implementation of new functionality within Concur, DetectX, and related T&E platforms. Operational Governance Support governance forums, project meetings, and stakeholder engagements. Maintain project documentation, Action logs and governance records. Ensure transparent communication of risks, issues, dependencies, and project progress. Provide oversight and challenge to ensure adherence to established governance frameworks. Data Analytics & Reporting Utilise data analysis tools to monitor control performance and policy compliance. Develop meaningful dashboards and management reporting to support decision-making. Analyse expense trends, exception patterns, and operational metrics. Use insights to make recommendations that improve operational effectiveness and policy adherence. Stakeholder Management Build strong relationships across Travel & Expense, Procurement, Finance, Risk, Audit, HR, and Technology teams. Act as a trusted advisor on T&E policy interpretation, governance, and control matters. Co-ordinate with stakeholders to drive effective risk management and resolution of Expense