01Overview
The Post-Sales Executive will manage the customer journey from booking confirmation until possession and handover. The role will ensure timely communication, documentation, payment coordination, query resolution, and a skilled customer experience throughout the post-sales lifecycle.
KEY RESPONSIBILITIES
Customer Onboarding:
Welcome customers after booking and explain the complete post-sales process. - Share booking confirmation, payment schedule, documentation requirements, and key project information. - Maintain complete and updated customer records.
Documentation and Agreement Coordination:
Coordinate collection and verification of KYC and booking documents. - Support preparation and execution of Agreements for Sale, allotment letters, demand letters, and other customer documents. - Coordinate with the legal, accounts, sales, banking, and registration teams. - Track pending documentation and ensure timely closure.
Payment and Collection Coordination - Inform customers about upcoming payment milestones and demand notices. - Follow up professionally for scheduled payments. - Coordinate with the Accounts Team for payment confirmation, receipts, TDS compliance, and customer ledger reconciliation. - Maintain an updated collection tracker and highlight overdue payments.
Loan and Banking Coordination - Assist customers with home-loan documentation and bank requirements. - Coordinate with approved banks, financial institutions, legal teams, and internal departments. - Track loan sanction and disbursement status.
Possession and Handover - Coordinate possession documentation, final payment, registration, and handover activities. - Schedule customer inspections and coordinate closure of snagging observations with the Projects Team. - Ensure completion of possession checklists, handover documents, meter transfers, maintenance documentation, and key handover. - Obtain customer acknowledgement and feedback after possession.
Complaint and Query Resolution - .
