Post Sales - Customer Relationship Management Manager

Manage the entire customer lifecycle from booking to possession Handle post-sales activities, collections, and home loan disbursement coordination Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan) Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication Ensure customer queries and complaints are resolved within defined TAT Maintain accurate documentation and project-wise customer records Coordinate and manage RERA-related matters internally in collaboration with the Legal team Prepare and present MIS reports to management Prepare and present MIS reports to builder management Drive process improvements through complaint analysis and tracking Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS) Key

Proven experience in CRM / Customer Relationship / Post-Sales (Only Real Estate preferred) Strong knowledge of ERP systems, MIS reporting, and documentation Excellent communication, coordination, and team management skills Ability to manage multiple stakeholders and deadlines effectively Proficiency in MS Office & Advanced Excel Good in making Excel reports and data-driven analysis Good in creating professional presentations (PPT) Strong communication skills (written and verbal) What Were Looking For:A proactive professional with strong problem-solving and leadership skills Someone who can drive customer satisfaction and collections efficiently Ability to work in a fast-paced and target-driven environment Qualifications: Graduate or Postgraduate degree (required) .