Power Platform Support Engineer

Monitor and manage the Power Platform help desk board, ensuring timely response to tickets and incidents Provide support for Power Platform solutions including SharePoint (Lists, libraries, permissions), Dataverse (tables, relationships, security roles), Canvas Apps and Model-Driven Apps, Power Automate flows Troubleshoot issues, perform root cause analysis, and implement fixes or enhancements Understand and work across multiple environments (Dev, Test, Prod) and ensure correct usage Manage and support Dataverse security roles and access permissions Communicate effectively with stakeholders, providing updates on incidents and resolutions Escalate issues proactively where required and highlight blockers transparently Maintain documentation of issues, resolutions, and known fixes Ensure adherence to governance, security, and compliance standards Required Skills & Experience: Strong functional and technical knowledge of Power Platform (Power Apps, Power Automate, Dataverse, SharePoint) Understanding of environment strategy and ALM basics Good understanding of Dataverse security model and roles Strong troubleshooting and problem-solving skills Excellent communication and stakeholder management skills