01Overview
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. Thats what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, youll get flexibility thats real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you
About the Team & Value Stream
The AI & Platform Value Stream is the engineering backbone of UKG Ready, the teams that determine whether Ready can scale, perform, and evolve at the pace the business demands. We sit within UKG Ready AI & Platform and own the foundational infrastructure, data platforms, AI frameworks, identity systems, and integration capabilities that every domain team in Ready builds on.
Platform Services is the most foundational of these teams. We own the core runtime frameworks: the Jobs Framework, caching infrastructure, multitenant data synchronization, cloud infrastructure provisioning, audit trail systems, blob storage, and the platform resilience capabilities that underpin all of UKG Ready. When you work on Platform Services, your decisions affect every customer, every feature, and every team in the product.
This is not a role for someone who wants to maintain the status quo. UKG Ready is executing against an ambitious long range plan to grow from ~$450M ARR to $1.1B by 2030. Platform resilience, cloud scale modernization, and developer productivity are explicitly identified as prerequisites for that growth. The work this PM drives is a direct enabler of Ready's go to market ambitions: not infrastructure in the background, but foundational investment that determines whether Ready can handle the volume required to reach its targets.
You'll collaborate closely with PMs across the value stream (AI Framework, Analytics Platform, Integration Framework, and Identity & Access) and with engineering, architecture, security, and operations teams across UKG Ready and the broader UKG platform organization.
About the Role
This is a deeply technical, strategically important PM role at the intersection of infrastructure, platform engineering, and cloud modernization. You will own the roadmap for the platform services that power every UKG Ready experience and be responsible for evolving those services from their current state to a cloud native, dynamically scaled, containerized architecture capable of supporting 10x growth in volume.
You'll partner closely with engineering architects, the DevX team, and cross functional stakeholders to drive platform decisions that are felt across the entire Ready product. You must be able to translate complex infrastructure capabilities into measurable business value, make credible tradeoff recommendations in highly technical discussions, and communicate infrastructure strategy clearly to executive leadership.
This role also requires an AI native working style, not as a nice to have, but as a baseline expectation. UKG operates a fully agentic product and development lifecycle: our engineering teams build with AI coding assistants, our PM organization uses AI agents for research, synthesis, and documentation, and the products we ship are themselves AI powered. We're looking for someone who has genuinely internalized this shift, someone who reaches for an AI agent before a spreadsheet, who accelerates their PM work with agentic tools, and who can think about platform architecture through the lens of what AI systems need from infrastructure that human only workloads never required.
You will:
Own the Jobs Framework strategy and evolution. Define the roadmap for UKG Ready's custom Jobs Framework, including the evolution from static job allocation to dynamic, usage based execution that scales based on real time queue depth, priority, and demand patterns across distributed, multithreaded, and asynchronous workloads.
Drive cloud native modernization and GKE migration. Own the containerization roadmap and product strategy for transitioning Platform Services workloads to GKE. Partner with DevX and engineering on predictive, schedule based auto scaling that anticipates payroll cycles, business hours, and seasonal demand patterns.
Own performance and caching platform strategy. Define strategy for broadcaster patterns, in memory and external caching (Redis, Memcached), cache invalidation, and performance tuning, and translate those decisions into measurable latency and reliability outcomes.
Lead multitenant platform reliability. Own POD sync and forwarding architecture, including cross POD data synchronization, communication patterns, and consistency guarantees. Deep familiarity with POD based multitenant SaaS .
