01Overview
Company
Work matters. It s where we spend a third of our lives. And the workplace of the future is going to be a great place. We re dedicated to bringing that to life for people everywhere. That s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Team
Join a fast-growing Product Success team at ServiceNow and help shape the future of the Finance Supply Chain line of business Together we will transform employee and supplier experiences and make work seamless, integrated and efficient across the Office of the CFO. Here is what is significant to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.
Role
The Product Success Manager role is extraordinarily collaborative, working not only with Product and Development colleagues but also cross-functionally with Sales, Marketing, Customer Outcomes, and Alliance Channels organizations. In this role you will help customers through their procurement digital transformation journeys, ensuring their successful deployments of Finance Supply Chain solutions to secure customer references.
If you are passionate about customer success, championing new technologies, and developing the success stories that the company will use to make this product successful in market, this role is for you
What you get to do in this role:
- Oversee Lighthouse and other customer programs
- Manage the Lighthouse and Vanguard program pipelines to ensure that the product is building a healthy pool of referenceable customers across segments and industries
- Manage active Lighthouse and Vanguard deployments, acting as a me .
