01Overview
Seeking a Manager Process Excellence to drive transformation across People Operations by redesigning HR processes, improving efficiency, and enabling automation. This role focuses on standardizing workflows, reducing manual effort, and enhancing employee and manager experience through digital solutions, with a strong emphasis on Oracle HCM and ServiceNow (HRSD). The role will drive process standardization, continuous improvement, and adoption of scalable service delivery solutions across the employee lifecycle.
Responsibilities
Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to deliver measurable business outcomes.
Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, and other HR technologies.
Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of new processes and operating models.
Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.
Qualifications
Preferred Education
Bachelors degree in Human Resources, Business Administration, Operations, or a related field
Masters degree (MBA or equivalent) is preferred
Preferred Experience
1014+ years of experience in HR Operations, Shared Services, People Operations, HR Service Delivery (HRSD), HR Transformation, or Process Excellence environments.
Proven experience leading end-to-end HR process redesign initiatives, from current-state assessment through future-state implementation and adoption.
Strong expertise in process excellence, including process mapping, process architecture, workflow design, SOP development, RACI frameworks, governance, and standardization.
Demonstrated success improving service delivery through cycle-time reduction, SLA improvement, operational efficiency, quality enhancement, and employee experience initiatives.
Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to solve complex operational challenges.
Hands-on experience driving process automation, workflow redesign, and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.
Strong analytical and problem-solving skills with experience using KPIs, dashboards, operational metrics, and data-driven insights to drive improvements.
Experience influencing stakeholders and leading change across global, matrixed organizations while partnering with HRIS, HRIT, COEs, Shared Services, and business leaders. .
